Refund policy

Kissan Markaz Agri Mall

Last Updated: October 10, 2026

At Kissan Markaz Agri Mall, customer satisfaction is important to us. We strive to provide quality agricultural products and a reliable shopping experience. If you experience a genuine issue with your order, our Return and Refund Policy explains how we can assist you.

1. Return Window — 7 Days

Customers may request a return or refund within 7 days of receiving their order, provided there is a genuine and verifiable issue with the product.

Requests submitted after this period may not be accepted, except where required by applicable law.

2. Eligible Reasons for Returns

We may accept a return or refund request in the following circumstances:

Damaged Product: The product arrives damaged during transportation.
Defective Product: The product has a genuine manufacturing defect or does not function as intended.
Wrong Product Delivered: You receive a product different from the one you ordered.
Missing Items: An item included in your confirmed order is missing from the delivery.
Incorrect Description: The product received materially differs from its advertised description.

All requests are subject to review and verification.

3. Non-Eligible Returns

Returns or refunds may not be accepted for the following reasons, subject to applicable law:

Change of mind or personal preference.
Incorrect product selection by the customer.
Damage caused by misuse, improper storage, negligence, or unauthorized modification.
Products damaged after delivery due to improper handling.
Used or altered products where the issue is not related to a genuine defect.
Requests submitted outside the return window, unless an exception is required by law.

4. How to Request a Return or Refund

To request assistance, please follow these steps:

Contact us within 7 days of receiving your order.
Provide your order number and registered contact details.
Explain the issue clearly.
Share clear photographs or a video showing the damaged, defective, incorrect, or missing item, where applicable.
Follow our instructions regarding product inspection, return shipping, or collection.

Our team will review your request and communicate the next steps.

5. Refund Process

Once your claim has been reviewed and approved, we will arrange an appropriate resolution in accordance with our policies and applicable law.

Depending on the circumstances, the resolution may include:

A refund for the eligible product.
A replacement product, subject to availability.
Another mutually agreed solution where appropriate.

Approved refunds will be processed through the original payment method where possible, or another mutually agreed method where necessary. Processing times may vary depending on the payment provider or financial institution.

For Cash on Delivery (COD) orders, customers may be asked to provide suitable refund details.

6. Return Shipping Costs

If a return is approved because the product arrived damaged, defective, incorrect, or otherwise qualifies under this policy, we will communicate the applicable return shipping arrangements.

Customers will not be charged return shipping costs for an eligible genuine product issue where such charges are prohibited by applicable law.

For other circumstances, return shipping costs will be determined according to the agreed return arrangements and applicable law.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, you may request a replacement within the 7-day return window.

Replacements are subject to product availability and verification of the reported issue. If a replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may depend on whether the order has already been processed or dispatched.

Any cancellation or refund will be handled according to the circumstances of the order and applicable law.

9. Agricultural Products and Special Conditions

Certain agricultural products may require special handling, storage, or usage conditions. Products that are perishable, opened, used, or subject to safety restrictions may have specific return requirements.

Such restrictions will be applied consistently with applicable laws and will not remove any mandatory customer rights.

10. Policy Updates

Kissan Markaz Agri Mall reserves the right to update this policy when necessary. The latest version will be published on this page with the updated revision date.

Any changes will be applied subject to applicable law and existing customer rights.